Experience & Feedback

Your Experience and Feedback

We welcome your feedback and hope that you have had a great experience at Harlestone Road Dental Practice

All the team members at Harlestone Road Dental Practice are fully dedicated to provide a high standard of customer service. Our patient’s satisfaction is seen as a rewarding experience by our team members.

harlshomeWe hope that you are entirely satisfied with your dental care and treatment and would be happy to recommend our services to others. Whatever your experience, please let us know about it so we can improve our service. We respond to patients’ concerns in a caring and sensitive way.

When you contact us to give feedback or concerns, we  deal with this with courteously and promptly so that the matter is resolved as quickly as possible. Any feedback or suggestions should be addressed to the Practice Manager.

Please Contact Us on 01604 751857.
Email us Here> feedback@harlestonedental.co.uk

We are governed and linked with the following organisations:

• NHS Commissioning Board, PO Box 16738, Redditch, B97 9PT. You can get support with enquiries or complaint by calling 0300 311 22 33 or email: nhscommissioningboard@hscic.gov.uk

• The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER, 08456 120 540 or www.dentalcomplaints.org.uk for complaints about private treatment.

• The General Dental Council, 37 Wimpole Street, London, W1M 8DQ the dentists’ registration body.

• CQC ,Citygate ,Gallowgate ,Newcastle upon Tyne ,NE1 4PA

email: enquiries@cqc.org.uk

Telephone – 03000 616161

Fax: 03000 616171

Zero Tolerance Policy

We are committed to treating all our patients with respect and courtesy and to always give you a polite  response when you contact us. We take the time to listen and aim to answer your questions with clarity.

Our staff  have the right to work in a completely safe environment and we have zero tolerance towards any verbal abuse, aggressive or any other inappropriate behaviour. Anyone behaving in an unacceptable way may be refused treatment at Harlestone Road Dental Practice or even face legal action should this be appropriate.